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An Open Letter to the TaskRabbit Community from NeedTo Founder and CEO

To the TaskRabbit Community:

First of all, we hope everything works out and everything you loved about the old TaskRabbit gets fixed. I know how frustrating it can be to see income I was counting on suddenly vanish. However, I just want you to know if things don’t improve, we are here for you.

It has been almost two years since we launched NeedTo.com, and in that time, we have kept our promise in giving people the freedom to hire and work how they please. More than just that, we made our platform free and open to anyone who needs help or needs work. After all this time, we thought we should take this opportunity to address a few things.

The facts.

Our community is built with people who need services, and people who need work. It’s simple, “People Helping People.” That means when you hire someone on NeedTo, you are connecting directly with people who can help – Not a company that sends out subcontractors upon your request.

Admittedly, that business model would be the fastest (and, for stockholders, the most profitable) option to getting the help you need, but then you wouldn’t have the wide range of offers, flexibility and quality service that comes along with an open marketplace. We’ve decided to keep it simple. That’s why we let our users post what they please, and allow them connect directly with trusted, reviewed, local providers – no middlemen.

We hear you.

Post what you want. Don’t you hate going to more than one grocery store to get exactly what you want on your list? Us too. With NeedTo, you can post everything from household tasks to fun and obscure odd jobs.. It’s everything you need, all in one place.

Pay what you want. To put it simply: Not all jobs are alike, and neither are providers. We get it. We want you to pay or get paid however you please. In fact, we offer a cash or credit option to pay your helper. Not only do we not charge unnecessary fees, we don’t even require you to use your credit card if you don’t wish to. The platform is yours to use how you will.

Work how you want. NeedTo works on your schedule, not the other way around. Our providers and freelancers are completely free to work when, where, how and as much as they please – without any restrictions on how they should bid. NeedTo offers an online platform to do what you love, and earn what you’re worth. We would never take that away from you.

Support your community. NeedTo is not just a website to post jobs and find work. It’s a place to support your community and keep work local. The people you meet could be living down the street or even next door.

So what happens next?

We built a place where anyone with skills can wake and find work; and we need your support to bring this vision to everywhere in America. It’s ambitious, we know, but we’re going to make it happen. We are just a small bootstrapped startup focused on people first, and our commitment is to keeping our platform simple, free, and open to public. Will you join us?

Ways to help:

  1. Post a Need in your city to get the ball rolling.
  2. Create a provider profile and start getting work.
  3. Share this letter to someone in your community.


–Wade Floyd, Founder & CEO, NeedTo

1 comment… add one

  • Ki Pemberton July 23, 2014, 5:17 am

    Hello Wade,
    My name is Ki, nice to “meet” you! I am an unhappy elite rabbit in Seattle, Wa. From the jobs posted it does not look like you are in Seattle yet. I would love to hear back from you as to whether this might be a market for you in the near future.
    Thanks so much,
    Ki P.

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